Why last-mile is hard
Dense variability: traffic, access rules, customer availability, and fragile handoffs. Spreadsheets cannot keep up; people compensate with calls.
What good telemetry looks like
Verified events: departed hub, arrived stop, door open, delivered. Each event has a timestamp, device id, and confidence signal.
Turning signals into action
Exception queues beat dashboards for operators. Dashboards help leadership; queues help the next 30 minutes.
The ROI story
Fewer “where is my order” calls, faster exception resolution, and fewer write-offs from lost accountability.